Job Description
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Elicit business and client requirements using appropriate data collection method, such as interviews, documents analysis, requirements workshops, surveys, service users’ visits, use cases and business analysis.
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identifies problems concerned with business strategy, policy, organisation, procedures, methods, and markets.
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Planning and implementing digital marketing campaigns using various social media platforms.
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Responsible for research on information on government policies, improved services for increased service users’ satisfaction and feedbacks on service delivered to service users, gathering and interpreting evidence-based data, and communicating findings to the management and team members.
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Work with different units on how to improve their operations and communicate same to company administrator and senior management.
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Managing both internal and external stakeholders at different levels in the organization and present findings, recommendations, and ensure delivery of agreed actions.
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Supporting different projects and initiate new projects as required, producing reports,
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implementing systems to drive services users’ experience using IT.
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Produce business cases to underpin business projects, operational improvements, and generation of innovative ideas.
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Reviewing current procedures to determine how quality may be improved and making recommendation to improve quality.
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Managing the company website, coordinating digital marketing, and updating the company information in all our social media platforms.
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Monitoring the implementation of robust staff management systems to monitor our employees working in the domiciliary care according to Care Quality Commission business requirements.
Additional Duties
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Ensuring quality standards are met for products and services.
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Taking steps to identify products/services that do not meet the standards and taking remedial actions when required.
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Developing and implementing visual, physical, functional, or other appropriate measures and test of quality.
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Preparing reports for the management and conducting routine and unannounced quality audits, etc.
Industry Sector: Healthcare sector (Public and Private Human health and social care).
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